IT professionals who answer to the owner.
We look after your technology the way a good accountant looks after your books: with a clear plan, plain advice and regular reporting. Serving Edmonton and Calgary since 1999.
Most businesses have IT that gets fixed. Few have IT that’s managed.
Something breaks, someone fixes it, and that’s the whole relationship. No one is looking at the bigger picture: what your technology costs you, where it’s headed, and whether it’s helping your business grow.
Advice you can act on
We explain what matters in business terms, so you can make decisions with confidence.
We look ahead
We plan for what your business will need, so problems are dealt with before they reach you.
We take care of it
Our technical team handles the details day to day, so you don’t have to think about them.
We answer for results
Each month you see what we did and what it achieved for your business.
Predictable every month. Fair either way.
You shouldn’t have to manage your IT provider. We do the work, keep the record, and give you an invoice and a report that make sense.
- 1Start of the month
You know your cost
Your monthly investment is set before the month begins. No surprises.
- 2During the month
We take care of it
Our team handles what your business needs, and every piece of work is on record.
- 3Month end
Busy month?
Never billed at a premium.
Quiet month?
The difference is credited back.
- 4Next month
You see the whole picture
Your Monthly IT Investment Report shows where you are and where you’re headed.
The result: invoices your accountant doesn’t question, and an IT budget you can plan around.
For your accountant: how our billing works
Everything is on the record, for anyone who wants the detail.
- Your support contract is a prepurchase of hours at a reduced rate, invoiced at the start of each month.
- Our team documents all work in 15-minute increments.
- At month end, work within your contracted hours shows at no added charge.
- Any additional time is billed at your contract’s reduced rate, never at a premium.
- Unused contracted time is credited on the following month’s invoice.
- Curious what a specific support request cost? We provide the full technical and financial details for every ticket.
Your Monthly IT Investment Report
Every month, you receive a report that treats your technology the way you treat the rest of your business: as an investment.
Each report is tailored to what your business needs to see, such as what we did, where your IT spending went, and what we recommend next. It is written for an owner, not a technician.
What we did this month
- Answered 18 staff requests, most the same day
- Kept every workstation current and protected
- Set up two new hires before their first morning
Where your IT investment went
What we recommend next
Budget now for replacing three older computers before year end, rather than paying for them as emergencies.
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We build and run the systems your business depends on.
BKY develops custom software as well as looking after your IT. When the tools you have don’t fit how you work, we build what’s missing. We also make the systems you already rely on work together, so information flows without double entry.
Design it. Build it. Host it. Secure it. Support it. One team accountable for all of it.
Why Alberta owners trust BKY.
27 years in business, since 1999. Local teams in Edmonton and Calgary, serving clients as far as Canmore. Trusted by organizations whose records are protected under PIPEDA and Alberta’s PIPA.
“Dealing with the team at BKY is fantastic, knowledgeable when it comes to what our team is looking for. I highly recommend BKY.”
“What really stands out is how approachable and professional their staff are — they explain things clearly without the tech jargon and genuinely care about our business. Thanks to BKY, our IT operations are more reliable than ever. Highly recommend them to any organization looking for dependable and friendly IT support!”
Start with an IT Review.
We sit down with you to understand how your business runs and where technology helps or gets in the way. Then our team reviews your current setup behind the scenes.
You walk away with a plain-language summary of what is working, what is at risk, and what it is costing you, ranked by priority. It is yours to keep, whether or not you work with us.
Find out what your IT is really doing for you
Tell us a little about your business and we will arrange a time that suits you.